The Gift Expert is an online purveyor of corporate and promotional gifts, trusted by our clients for all their gift sourcing needs. We seek to empower our customers with a faster and easier way to source for gifts online – reducing lengthy buying cycles, going back and forth with gift vendors.
From ready stocks to bespoke gift ideas, it is our motto to provide only the best to our customers. We strive to respond to all inquiries within one business day and meticulously curate products of highest quality, pricing them at competitive prices to meet our clients’ budget.
Frequently Asked Questions
How do I place an order?
- Enter the quantity you are looking for and select colour, size, and printing options where applicable.
- Add to enquiry.
- Fill in your contact details to submit your enquiry.
- We will contact you shortly to further assist you and confirm the order.
What payment methods do you accept?
We currently accept payment through bank transfers and cheques. You can request for additional payment methods, and we will review it on a case-by-case basis.
Can I request for a sample prior to ordering?
You may purchase samples from us if you wish to touch and feel our products prior to ordering. If you decide to place an order, we will waive off the sample fee (up to 2pcs) if your order exceeds $500.
Do you provide designing services?
Yes. We have designers on our team who can help with the conceptualizing and designing of the order. Contact us for a non-obligatory quote today!.
What is the minimum order quantity?
We do not have a MOQ, so you can have customized and unique gifts for those who matter.
Can I change my delivery address/ mobile number/ recipient name?
It is possible to update your contact details. Send us your order number together with the updated contact details and we will make the necessary amendments.
How long do I need to wait for my order to be delivered to me?
The estimated delivery date will be made known to you when you make an enquiry. Please email us at firstname.lastname@example.org or give us a call at +65 9247 8598 if you require further clarifications.
How do I track my order status?
We strive to keep you updated at every stage. If you require additional information, please email us at email@example.com or call us at +65 9247 8598.
Can I still make an enquiry if the quantity I want to purchase is more than what is available on the website?
Yes, you may still submit an enquiry. If we do not have enough quantity in stock, we will either do a backorder for you or suggest alternative products that fulfil your requirements.
What if I'm not satisfied with my order?
Your satisfaction is our main priority. If you are not 100% satisfied with the order, give us a call at +65 9247 8598. We’ll do everything we can to make it right for you.
Do I have to pay additional shipping charges?
For orders that are of $500 and above, we offer FREE delivery service to one location within Singapore. While for orders that are below $500, a flat rate of $30 will be charged.
Do you ship internationally?
Yes! Please let us know your requirements and we will quote you accordingly.